| Customization: | Available |
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| After-sales Service: | Availiable Online |
| Warranty: | 10 Years |
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Q1: Is there a color difference?
A: We ensure there are no color differences within the same batch, maintaining consistency throughout our products.
Q2: Can you provide small samples?
A: Yes, we offer complimentary sample boxes. Each tube is filled with 50ml, allowing you to test our products thoroughly.
Q3: What's the size of your sample?
A: Our standard sample size is 100x100x12mm. However, we are happy to accommodate custom size requests to meet your specific needs.
Q4: Can I get the adhesive?
A: Yes, we provide adhesive glues that perfectly match the colors of our slabs, ensuring seamless application.
Q5: How are the products packaged?
A: We take great care in packaging. Slabs are securely packed in wooden pallets, while finished products are placed in sturdy wooden crates. All wood used is high-quality plywood.
Q6: What's your delivery time?
A: Our delivery timeframe ranges from 7 to 20 working days after receiving the deposit, ensuring timely arrival of your order.
Q7: What are your payment terms?
A: We accept payment via T/T. A 30% deposit is required, with the remaining 70% due prior to loading, offering secure and flexible payment options.
Q8: Do you offer after-sales service?
A: Absolutely, we provide exceptional after-sales service to support both product quality and usage. You can contact us anytime. All our products come with a 10-year limited warranty.
Q9: Can you arrange shipping for me?
A: We have established partnerships with reputable shipping companies. Alternatively, you are welcome to choose your preferred shipping forwarder.
Q10: Where is your factory located?
A: Our factory is located in the Guangdong province of China, a hub of manufacturing excellence.
Q11: Can I visit your factory?
A: We would be thrilled to invite you to visit our factory and showroom, where you can witness our manufacturing process and explore our product range firsthand.
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