Customization: | Available |
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After-sales Service: | One-Year Warranty |
Warranty: | 5 Years |
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Q1: Is there a color difference?
A: We guarantee impeccable color consistency across all our artificial marble slabs, ensuring a seamless and harmonious appearance throughout your project.
Q2: Can you provide small samples?
A: Absolutely! We offer complimentary sample boxes, each tube containing 50ml of our premium material, allowing you to experience the quality firsthand.
Q3: What is the size of your sample?
A: Our standard sample dimensions are 100x100x12mm. However, we can also cater to custom size requests to perfectly match your specific needs.
Q4: Can I get the adhesive?
A: Yes, we supply color-matched adhesives to ensure a flawless, seamless finish for your project.
Q5: How is the product packaged?
A: Our products are meticulously packaged in sturdy wooden pallets for slabs and secure wooden crates for finished products, all crafted from high-quality plywood to ensure maximum protection during transit.
Q6: What is your delivery time?
A: Delivery time varies from 7 to 20 working days post-deposit receipt, ensuring swift and efficient processing of your order.
Q7: What are your payment terms?
A: We accept T/T payments with a 30% deposit upfront and the remaining 70% balance due before loading, offering transparent and straightforward transactions to provide peace of mind.
Q8: Do you offer after-sales service?
A: Certainly! We deliver exceptional after-sales service, encompassing quality assurance and product usage guidance. Feel free to contact us anytime, and rest assured, all our products are backed by a comprehensive 10-year limited warranty.
Q9: Could you arrange shipping for me?
A: Yes, we have established collaborations with reliable shipping companies. However, you are also free to appoint your preferred shipping forwarder for added convenience.
Q10: Where is your factory located?
A: Our state-of-the-art factory is situated in the vibrant Guangdong province, China, a hub of manufacturing excellence.
Q11: Can I visit your factory?
A: We would be delighted to welcome you to visit our factory and showroom, where you can witness our exceptional production capabilities and premium products firsthand